Intimate Service Throughout The Entire Lifecycle
From pre-sales to after-sales, we are always with you
2 Hours
Quick Response
Response within 2 hours
24/7
Round-the-Clock Support
We're here whenever you need us
5-10 Years
Warranty
Comprehensive product warranty
30+
Countries
Global service network
Service & Support
Full Lifecycle Professional Service
Comprehensive support from pre-sales consultation to post-sales O&M
1
Pre-SalesConsultation
- Free Technical Consultation — product overview & specification review
- PV application solutions (residential & commercial storage)
- Customized Design — tailored solutions per project requirements
- Site survey & data collection
- Technical solution finalization & agreement signing
2
In-SalesTracking
- Quotation & Contracting — detailed cost breakdown including components, delivery, installation & after-sales
- Comprehensive contract with clear terms and conditions
- Delivery & Installation — logistics and certificates management & on-site installation
- Professional team for installation, testing & customer training
- On-site inspection & result verification support
- Solution optimization recommendations
3
After-SalesSupport
- Technical Support & Training — professional maintenance & repair services
- Remote Monitoring — real-time system efficiency monitoring & proactive issue identification
- Full lifecycle O&M management
- Rapid fault response & on-site service
- Spare parts supply & replacement support
How It Works
Service Process
1
Inquiry
Understand client needs
2
Design
Customized solution
3
Contract
Sign agreement
4
Delivery
Logistics & installation
5
Handover
Testing & training
6
O&M
Full lifecycle support
Global Reach
Our Global Service Network
Covering multiple countries and regions worldwide — we deliver timely, professional support wherever you are
🌍
Europe
Germany · UK · Netherlands · France
🌎
Americas
USA · Canada · Mexico · Brazil
🌏
Asia Pacific
China · Japan · Korea · Australia
🌍
Africa & Middle East
South Africa · Nigeria · UAE
FAQ
Frequently Asked Questions
What is your warranty period?
▼
We offer a 5-10 year product warranty, depending on the product model and project scope. The warranty covers battery performance degradation, equipment faults, and more.
What is your after-sales response time?
▼
We respond within 2 hours and provide a solution within 24 hours. For urgent faults, our technical team will be dispatched as soon as possible.
Do you offer remote monitoring services?
▼
Yes, we provide 24/7 remote monitoring to track system performance in real time, proactively identify potential issues, and ensure optimal operation.
How do overseas customers get technical support?
▼
We have a global service network and dedicated remote support team.In some countries and regions, we also have engineers stationed locally who can provide technical support on-site. Overseas customers can contact us via online ticket, email, or phone — we offer bilingual support in Chinese and English.
Obtain service support
If you have any questions or needs, please fill in the following information, and our service team will contact you within 24 hour.
We promise that your information will only be used for providing energy storage consultation and will not be disclosed to any third party.